物流政策

We ship handcrafted pieces from our studio and partner workshops in China to customers worldwide.

Processing time

Orders are typically processed within 2–5 business days (Monday–Friday, excluding Chinese public holidays). Made-to-order or custom items may require additional processing time, which will be noted on the product page.

Shipping destinations

We currently ship to the following regions:

  • North America
  • Europe
  • South America
  • Africa
  • Oceania
  • Southeast Asia
  • Middle East

If your country is not available at checkout, please contact us at [your support email].

Shipping methods and rates

We offer standard international shipping. Rates are calculated at checkout based on your destination and order weight. Free standard shipping may be available on orders over a certain amount; the threshold will be displayed at checkout.

Estimated delivery times

Delivery times vary by destination and local customs processing. Typical ranges are:

  • North America: 10–20 business days
  • Europe: 12–25 business days
  • South America: 20–35 business days
  • Africa: 20–35 business days
  • Oceania: 12–25 business days
  • Southeast Asia: 7–18 business days
  • Middle East: 15–30 business days

These are estimates, not guarantees. Delays may occur due to customs, weather, or carrier disruptions.

Tracking

Once your order ships, you will receive a tracking number by email. Tracking may not update in real time once the package leaves the origin country; final-mile tracking depends on your local carrier.

Customs, duties, and taxes

International orders may be subject to import duties, value-added tax (VAT), customs fees, or other charges assessed by your country. These charges are the buyer’s responsibility and are not included in the product price or shipping cost.

Lost, damaged, or delayed packages

  • Lost packages: If your tracking shows no movement for 30 days (or 45 days for remote regions), contact us and we will investigate with the carrier.
  • Damaged packages: If your item arrives damaged, email us within 7 days of delivery with photos of the item and packaging.
  • Delays: We are not responsible for delays caused by customs, carriers, or events beyond our control.