退款政策
We want you to love what you bought. If something isn’t right, here is how we handle returns and refunds.
Return window
You have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, including any certificates or maker cards.
- Accompanied by the receipt or proof of purchase.
Non-returnable items
Because of their nature, the following items cannot be returned:
- Custom or made-to-order pieces.
- Items marked as final sale.
- Gift cards.
- Items damaged through misuse, accident, or neglect after delivery.
How to return
- Contact us at [your support email] within 30 days of delivery.
- We will review your request and, if approved, send you a return authorization with instructions.
- Pack the item securely in its original packaging. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items lost in transit.
- Ship the item to the address we provide.
Return shipping costs
- Change of mind: Return shipping is the buyer’s responsibility.
- Damaged or defective items: We will cover return shipping or offer a replacement at our discretion.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at [your support email].
EU customers
If you are located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason. The above 30-day policy gives you additional time. Contact us if you need the official EU withdrawal form.